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  1. thanks for the additional takeaway. It will come in very handy for future work. bottomline - no tools are perfect. We just have to be familiar with the tools' strength and limitation, and make good use of them. much appreciated.
  2. ok, I did not expect finding out the problem so quickly, but thanks to all you folks doing the testing, and @Lagarto hinting to the right direction, the problem is solved by removing a corrupted Helvetica font mapping (I think). after deleting the Helvetica font file from our system (we only have Helvetica Regular, no Helvetica Medium BTW), the file opened correctly in Illustrator (with numbers and all) even though it throws a missing font warning. Designer still opens it with no numbers showing. Probably due to reasons Lagarto described.
  3. @v_kyr thanks and yes, we mentioned Zint was used as a locally installed barcode generator, and its eps output has the same effect as the bwipp eps file. @R C-R indexing a text file simply means creating an index file that will aid the search efficiency for words within this text file. In order to build an index, raw plain text must be available, but the Postscript file has many extraneous stuff beside the text content (and the text content can be mingled) @Lagarto thanks, I believe it can be a font issue as well. More specifically, we suspect a font issue with our system (not the eps file) that causes the problem with Illustrator, which we will have to resolve. Finding out that Designer does not play well with eps on Windows systems is a surprised discovery. We agree that this is a serious issue, because it would be disastrous to have a piece of artwork going into production without realizing that some element is missing. Affinity software is changing rapidly, and we are sure many things will be fixed. Until then, I can only use it as a secondary piece of tool. We lost tens of thousand dollars many years ago using FreeHand for more or less the same reason, i.e. not realizing we are missing some elements. @Lagarto@v_kyr thanks folks for your work around suggestions. At the meantime, we can save the barcode generated in svg format, and resave it as eps or ai with either Designer or Illustrator. The resulting eps will open without any issues by either applications. If we have no control on the file format of these eps artwork submitted by clients, we can open these "problematic" eps files with Acrobat DC and save it as PDF. Open the PDF with Designer or Illustrator, and then resave in whatever eps or ai format. Again, the resulting eps files will open without any issues by either. In summary, we met a problem with opening certain eps files using Illustrator, and thought that Designer would come in to rescue. But found out later with all your help that Designer has a platform issue with these files. We would have to leave it at that with Designer as it is not my place to dictate Affinity's path. As an end user, we tend to agree with Lagarto that an app suited for professional market should be more robust, but we also understand v_kyr saying that it could be a business decision made by Affinity for the current moment. Things might change down the road. The mere fact that we are all here means that Affinity is already doing a pretty decent job. A++ for the Affinity team. We have workaround as stated above, but would prefer to have a permanent solution, which we will have to take it up to an Adobe site since this is boiling down to an Illustrator related issue. (Though they might just say it is my own problem since it could be system specific) I am just surprised that, since all Adobe app on our system use the same common files for Postscript interpreter and font set, the result from Acrobat is different from Illustrator or PhotoShop. Many times in business, we have to deal with files submitted by clients rather than created by ourselves. We have to incorporate these client submitted files into our final output. Which means the choice of file format is not in our hands, and we need a reliable and trustworthy way of handling them. Thanks all. If later we found a solution for our Illustrator problem, I would like to post it here so we have proper closure.
  4. I further tested the eps files by opening them with Acrobat DC, and found that they can be opened by Acrobat DC successfully without any missing numbers. seems like the Postscript "engine" (pardon me if I used the wrong terminology) used by Designer, Illustrator or PhotoShop do not interpret the eps files "correctly" in order to show the proper result. Maybe the generated eps files are not fully compliant to the file standards, or the standards are loosely defined and open to various interpretations. I am not sure. Currently my observations are that the Postscript interpreters under Acrobat DC and Ghostscript can handle these eps files. While those under Designer, Illustrator and PhotoShop cannot.
  5. Indeed I am using Windows as the OS. Just as Walt said, the numbers are completely missing when opening the file in Designer. Opening in Illustrator, we can see placeholders shown in the attached file. Same result from Photoshop. Opening in an image viewer such as XnView will show the barcode properly with numbers etc. Shown in the attached file. Interesting to note that all eps files were opening correctly just a few weeks ago with nothing missing. we had tried eps generated from online barcode generators and from Zint as a locally installed barcode generator.
  6. hello, we have tried to search for a solution to our problem with eps files but were not able to find any online. specifically, we created some eps files with a barcode generator software and are able to see the complete image with barcode and numbers below it using Xnview. However, when we opened these files using Designer, the numbers gone missing. Using Adobe Illustrator CC to open these files got a little bit better, the positions where the numbers should be are now seen as little rectangles. In Designer, we do not even have these rectangles. we do know that eps is not a very good file format in these day and age, but we have clients who still use them. So we have no choice dealing with them. we also suspect that this could be a font issue, but we have nowhere to look for which font is the cause as we do not even see a "Missing Font" warning. any ideas? thanks, William 3857UPC.eps
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