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  1. @Leigh, That's good news. Congratulations to replicate bug!(?) Now, reproduction step is out, I think developers can easily debug. I hope this bug is fixed as soon as possible. It was a really old bug because it started reporting after 2016! I was really passionately testing myself, use my time a lot like an open source contributor. Because I really enthusiastically want a alternative for Adobe.
  2. http://www.mediafire.com/file/afwjgjg2h5v5khz/taefont.zip/file I uploaded on mediafire. check this link. (When uncompressed, there are 3 font files.) What a strange bug. I also couldn't reproduce it when I tested it on vmware. But certainly bugs happen on my local pc and it's always easy to reproduce. Currently, I can reproduce the freezing bug with 100% probability in less than a minute after starting Affinity. (freezing can be made easier by continuously scrolling from top to bottom repeatedly.) And using my temporary solution, other Korean users are also using Affinity Photo to avoid bugs. You are also frustrated, but I am also very frustrated. It has been more than a year since I bought the program myself, and I have tested countless times, and the problem continues, and many other Korean users complain of the same symptoms. Whenever an affinity photo discount event is posted on the Korean Hot Deal Forum, Korean Affinity users comment that there is a font-related freezing bug, so be careful about purchasing it.
  3. The font files are the same version. If you clean install Windows, the font is in c:\windows\font, but if you forcefully delete the font for testing and reinstall it, the same font will be installed in %LOCALAPPDATA%/microsoft/windows/fonts. Of course, in my case, the freezing bug appeared in both cases regardless of the path. And in the past, I still use the Korean version of Windows 10. (O) It was installed in Korean from the time of installation. (X) English version install + change to korean language pack And I simply don't think segoe fonts cause all the problems. If so, the bug would have occurred to everyone the same and it would have been very easy to fix. What I pointed out is that the affinity products family is unable to preview certain (random) fonts on East Asian windows, causing freezing. It could be segmdl2.ttf, or HOLOMDL2.ttf or something. To some people, both fonts look normal, but to another, font may be the problem. I don't know why. The obvious thing I've found so far is that if remove fonts that cannot be previewed on machine, or turn off the preview by disable font cache option, no freezing occurs. ----------- And I found a new one. If I change the default display language of Windows in the system settings to English, the fonts are previewed normally and affinity is not frozen. However, if I change the system language to Korean and test again, the same problem occurs. Certainly, the language and affinity of the Windows system seem to conflict. ----------- In addition, I attach a font that causes problems in my system. These fonts are not previewed in the Korean system and cause freezing. But In the English setting window, the preview is broken with strange characters, but freezing does not occur. taefont.zip
  4. https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html That's a good opinion. Adobe already offers a similar method. They have detailed solutions to font compatibility issues on their help page. It even provides a script to search for problem fonts. Affinity is getting a notification when a new font is installed. After scanning for fonts, Affinity should provide an option to force preview off only for fonts with compatibility issues. Exception handling is the basis of a program.
  5. The bug is obviously a font preview cache issue. Freezing can be avoided by deleting every fonts that does not display "preview" in the font selection pop-up window. In my case, Segoe MDL2 Assets, HoloLens MDL2 Assets fonts were the cause of the problem. After forcibly deleting these fonts from Windows for testing, freezing no longer occurred. However, these fonts are the default fonts of Windows 10 that are automatically installed after formatting. Therefore, I can't delete the Windows default fonts, because I don't know where the problem will occur. In addition to the default Windows fonts, some other fonts are not previewed in the same way and cause freezing. So I'm using the "--disable-font-preview-cache" option to turn off the preview. Then I can use Affinity Photo without problems. However, I feel uncomfortable. The bug is reproduced the same in version 1.8.5. I believe you will surely fix this bug in the next update. If users have been enthusiastic about bug reporting, I think it must be fixed.
  6. @Leigh I've already tested it by creating a new account. But the problem is not solved. When I upgraded from Windows 10 build 1809 to build 1903, I did an entirely new clean install rather than an upgrade install. I then tested Affinity photo again. But the problem was the same. I'm using a lot of programs, so after a clean install it takes a long time to configure. I can't reinstall windows now. (All other programs have no problem.) Currently I'm using the Windows 1909 build. And still the problem was not fixed. 1. I tested it on Windows 10 build 1809, 1903, 1909. 64bit. (AMD Ryzen 2700x, 64gb) 2. I tested Affinity Photo 1.6.5, 1.7.0, 1.7.1, 1.7.2, 1.7.3 and 1.8.0 beta. 3. I tested it after installing Windows Clean. In other cases I tested it with custom fonts and after deleting them. 4. I tested in Windows Safe Mode, created and tested a new account, and tested startup programs and services after optimization. 5. I tested it after disabling my antimalware and antivirus programs. I've read almost all the articles on the forums, posted requests for feedback, and reported bugs. I bought a photo on March 20, 2019. And I bought another designer later. But I still can't use it because of a bug. If this was a problem I had alone, I might think I am unlucky. But when I searched the forum, there were numerous related issues. When I did a Google search, I found some complains on Korean blogs and the IT community. In the affinity sale information and the review, opinions pointing out font problems must be posted. From 2017 To Now. I'll put some links (korean language). =================== 2017/06/18 http://www.slrclub.com/bbs/vx2.php?id=nikon_d1_forum&no=3544036 2019/06/06 http://m.ppomppu.co.kr/new/bbs_view.php?id=ppomppu4&no=105796 2019/11/25 https://www.clien.net/service/board/jirum/14319153?po=0&sk=title&sv=affinity&groupCd=&pt=0 2019/11/29 https://coolwarp.net/1709 2019/12/08 https://www.clien.net/service/board/use/14371379?po=0&sk=title&sv=어피니티&groupCd=&pt=0 =================== Honestly I don't know what to do anymore. As I said before, I like to deal with software, and I hope that open source or cheap alternatives work well. I hate Adobe's subscription model like many other users of Affinity. If it's open source, this could be acceptable. But affinity is paid software. I am not QA or beta tester. I'm frustrated. I think affinity series is great alternative to Adobe if there's no freezing issue (maybe because of asian font?). I don't understand that the problem persists for years. (You people said issue were solved. But I don't think so.) I know It's hard to catch bugs, but I don't understand that the problem persists in only one of the two font panels in the program.(styles : ok, characters: problem). I think If affinity offer "Turn off Font preview" option like adobe photoshop, It wll very helpful. (If the cause of this bug is the preview of certain fonts.) Of course I know it's meaningless to talk to you. I'm just tired now. I'm a busy person. Currently, I work in Photoshop, so I don't have to use Affinity. I'm not sure why I'm so stressed that I'm going to use this. Since 2017, 1.6 having problems... Can this be resolved in version 1.8? I don't know. I'll wait a little longer. I really want to use affinity. But if the problem persists with version 1.8, I'll stronglly try to request a refund. I think I deserve it.
  7. @Leigh I've already tested it with affinity-photo-customer-beta-1.8.0.526. Unfortunately, The problem was not solved. Bug still exists. @firstdefence I have tested with only (Korean version) Windows default fonts. (Less than 90 fonts. No more fonts can be deleted.) But still the problem occurs. Happy new year! I am finally happy that you are giving the right feedback. Downloading and testing the beta is easy, but the process of capturing videos, reinitializing fonts on my PC, and dumping them for bug testing isn't all that fun. Because I'm busy working these days.
  8. @Leigh upload complete. check ssystem dump.zip file. 1. Photo.DMP is from Task Manager. 2. Photo.exe_191220_230450 - procdump64 -e -c 15 -s 10 -mm -w photo.exe <= I dumped by another option of procdump. cpu 15% and 10 second.
  9. @Leigh I don't have affinity publisher license. So I can't test beta build. (I tested publisher 1.7.3 trial. Of course it was freeze.) And I tried ProcDump but didn't get a dump file. ** log [18:34:09] Exception: 000006BA [18:34:10] Exception: 000006BA [18:34:13] Exception: E06D7363.PEAVJavascriptExceptionObject@Js@@ [18:34:13] Exception: E06D7363.PEAVJavascriptExceptionObject@Js@@ [18:34:13] Exception: E06D7363.PEAVJavascriptExceptionObject@Js@@ [18:34:14] Exception: 000006BA [18:34:15] Exception: 000006BA [18:34:16] Exception: E0434352.CLR [18:34:16] Exception: 406D1388 [18:34:16] Exception: E0434352.CLR [18:34:18] Exception: 000006BA [18:34:20] Exception: 000006BA [18:34:20] Exception: 000006BA [18:34:21] Exception: 000006BA [18:34:43] The process has exited. [18:34:43] Dump count not reached.
  10. @Leigh I uploaded another zip file. The archive contains one video file and two folders. 1. After removing all the fonts I can remove from Windows, the default fonts left are in the default_fonts folder. I recorded what I found while testing and recorded it in bug_video.mp4 with comments. (This video's scenario only works when there are few fonts. If have a lot of fonts, it will freeze even if you scroll slowly as yesterday's video.) 2. current_fonts folder contains all the fonts I had at the time of the recording yesterday. 3. I also tried resetting the Windows font cache. However, the symptoms could not be improved. 4. (Check text_styles.mp4 on dropbox) If it is really difficult to fix this bug, please add an option. In Text Styles> Create Paragraph Sytle, there is no problem when changing fonts. No matter how fast you scroll, moving the mouse wheel quickly is no problem. I wish I had an option to use the new font-changing UI by default with the code used in Text Styles. == https://forum.affinity.serif.com/index.php?/topic/32267-fixed-fonts-it-is-very-slow-or-does-not-work/ In this bug report, Patrick Connor said he fixed the problem on October 12, 2017. https://forum.affinity.serif.com/index.php?/topic/33917-affinity-designer-freezingcrashing-in-font-dialog/&page=2 However, if you look at page 2 of this bug report, you can see that it has not been fixed. https://forum.affinity.serif.com/index.php?/topic/56363-freezing-when-picking-fonts/ https://forum.affinity.serif.com/index.php?/topic/58174-affinity-designer-freezing-on-font-chooser/ And the symptoms are found on the Mac. https://forum.affinity.serif.com/index.php?/topic/58811-freeze-font-menu-ad-ap/ https://forum.affinity.serif.com/index.php?/topic/63588-changing-font-makes-affinity-photo-freeze-forever/ https://forum.affinity.serif.com/index.php?/topic/65667-affinity-designer-font-selection-menu-leads-to-freezes-crashes/ https://forum.affinity.serif.com/index.php?/topic/68535-in-the-character-font-choice-when-stopping-bugs/ It's still happening in late 2018. https://forum.affinity.serif.com/index.php?/topic/60246-serious-font-problem/ https://forum.affinity.serif.com/index.php?/topic/76663-freezing-issuescroll-in-font-dialog-box/&tab=comments#comment-400361 It is also occurring in 2019. https://forum.affinity.serif.com/index.php?/topic/80420-affinity-photo-freezes/ chris B is not reproduced at 1.7 beta, but as I wrote here, the problem still exists.
  11. @Leigh I tested below versions. Affinity Photo 1.7.3.481 Affinity Designer 1.7.3.481 Affinity Photo 1.8.0.514 (Customer Beta) I uploaded video to your dropbox (https://www.dropbox.com/request/nWysgFrcmGDWpiI0bwZ1). file name is affinity_font_freeze.zip. (Zip file contains 3 videos. photo 1.7.3, designer 1.7.3, photo 1.8.0.514)
  12. My hobby is computer graphics. So When new open source software comes out, I download it. For paid programs, I purchased licenses during the sale period like black friday within budget. This is just a list of computer graphics programs currently installed on my PC. * 3D Coat, Blender, Clip Studio Pro, Corel PaintShop Pro, Painter, Davinch Resolve, Gimp, HitFilm, Krita, OpenToonz, Pinnacle Studio, Substance Designer, Natron and more... But none of these programs cause problems with fonts like AP&AD. AP&AD is the only software that causes font problems. lol! It's been a while since I bought a license for Affinity, and I wonder if you will accept it now to request a refund. To be honest, I hope this software works well. If affinity don't have asian font problem, I want to use it as my main graphic editing program. Please take this seriously. There were a lot of requests and it's been a long time. This is a very serious bug what can't use the program at all in font-related tasks. This is a bug that must be fixed as a top priority. Otherwise it should not be sold to Asia.
  13. I had the same problem after format drive/reinstalling Windows clean. Many others are having the same problem. I think this is not just a matter of corrpted fonts. Because I use many other programs. Affinity is only program that has problem like this. In addition, Affinity has no problem changing the font on Text Styles panel. - Select/Change Font on Text styles panel : No problem. - Select/Change Font on Font Selection/Character panel : 100% freeze. So this is certainly a bug in Affinity. Affinity know what is problem. I really can't understand. It's unbelievable that a three-year-old bug is known and not fixed. Simply searching in this forum has resulted in many of the same bug reports. Instead of fixing the problem, why would afffinity give a shortcut to using the program that is much harder? Think about it. It's a bug three years old. There were numerous bug reports and a reproducing step was provided. (search on forum. "font freeze", "font crash") Even recently, bug reports don't even get answer. Does this mean affinity ignore it? If this program is open source or free software, I can understand. But this program is paid software. If there's a serious bug like this, Asian users should have a purchase warning. Affinity should address if they will fix it or not! People buy software. found bug, filed a bug and showed how to reproduce it. Affinity said they knew the cause of the problem and told the development department. And really a lot of time has passed, but nothing has improved, and there are no more answers. Can I get angry now?
  14. I wrote it on feedback, but I also write it here because there is no response. On PCs with some Asian fonts like Chinese, Korean, affinity photo / designer will freeze 100% when you try to change the font. This is very fatal bug. This bug lasted more than three years and affinity's answer was always "wait" or "our development knows". But problem still occurs with the latest version and the latest beta. If it's a three year old bug, it's time to answer it. Do you have any plans to fix it? Because of this problem, I can't use Affinity and continue to use Adobe products. can't change font!!! 100% freeze!.... and 3 years old bug!!!
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