John Baker

@DWright thanks for the link. Sorry mine didn't work, thought I'd allowed access already so something went wrong. Have uploaded to the Dropbox link in any case. Cheers

@walt.farrell thanks, I'll try a Google Drive link. @DWright, can you try this: https://drive.google.com/open?id=1zbKXPfMbFFHsYhLFeF2orQIfmsyC1lhy and let me know if this works. Thanks!

@R C-R + @DWright thanks both. Is there any other way of uploading/sending my file? I'd appreciate anyone else attempting to open it to see if the issue is repeatable.

Thanks @DWright How do I do that? If I try and send a message I only have the option of 'Insert existing attachment' or 'Insert image from URL'. Apologies for noobness. Thanks!

Hi @DWright, thanks for the quick response. I use GSuite + Google Drive File Stream and the file typically sits there. When the problem first appeared I also tried copying the file to my desktop and loading it locally, with no success. I suspect it is corrupted somehow? Cheers, John

Hello forum, I'm a newbie here and have an issue with a file. Upon trying to load the file I get the following error message: "Failed to load document: (file name) Access to the document's file was lost while performing the initial loading. The document must now be closed". I have attached a screen grab of the error message. Is the file corrupt? Very frustrating as I have no way of knowing what the problem is. Any help would be appreciated! John