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JIGSr

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  1. @NathanC Well, I did move my files to my user folder in my computer and the crash happens anyway. So, I am guessing that the problem could be with the link to the excel file. But just a reminder that this issue didn't happen with version prior to 2.2.0
  2. @NathanC I am uploading (second upload) a video to dropbox of how the app crash, and how I recently identified a solution for this issue. I am including the crash log for today crash. Thanks
  3. Hi @NathanC Just a quick reply on your comment. The problem (crash) appear even (working) with the files (excel and afpub) in my computer. I upload afpub templates used (9), the excel file (1), and the crash report (5). All this to the dropbox link provided... and, they are now in your dropbox. Thanks
  4. Hi @NathanC, New bug??? So, I have to generate a file for a customer, and I figured out that maybe if I delete the source file in data merge manager and redefine it will solve the issue. Well surprise, when click on the trash can button to delete the source file in data merge manager, the app crash. So, I re-open the app and try again, this time I could properly remove the excel file from data merge manager. But for my surprise, after successfully removing the source file and redefined it, the process went flawlessly. I could generate my new file without a glitch. All of this results were using my original files located in iCloud, and no problem at all. I belive I am introducing a new perspective of the issue with data merge manager.
  5. Hi @NathanC, With all this happening, we concluded that executing the merge from the icloud could be the problem. But this problem persist. Now, to fix this, I moved the template file and the excel file to my computer to work locally. I update the information in data merge manager about the source file (excel file) location. I could provide the files for you, the dropbox link provided didn't work.
  6. @NathanC Hi again. This problem started when I installed version 2.2.0. I don't know what's happening when I move to my computer the affinity publisher templates files that worked as it should be. But now, again, the issue reappeared. I have a request from a customer where I have to use data merge manager and the app simply crash each time I try to finish the job. I am running out of ideas what to do about it. Please help.
  7. Hi @NathanC, I follow your instructions and move the aftemplate to my user folder. It works, no crash. Then, I move the catalog to my user folder and it works too. The images or Excel files remains in the same place. So now, I am thinking what reason could it be that make crash the app, and the obvious answer could be, because the files I work with are located/saved to iCloud (I have to tell you that all my documents and data are located in iCloud), what changes were made that with version prior to 2.2.0 there was no problem at all. Thanks, do you still want my files to be uploaded? Anyway, I am uploading the two files now. I understand this files I am sharing are private and for your test only. Thanks a lot. Have I nice week.
  8. Hi @NathanC I am attaching the video and the text file with the error reported by the system, this crash or issue is happening with old documents that were working just fine even with version 2.2.0 Please let me know if you need the original documents. Thanks. Thank you @Hangman for your post. 05 Screen Recording 2023-10-20 at 10.30.55.mov 05.5 Screen with Error.txt
  9. Hi @NathanC, Yesterday I saw an update pending in my computer, so I did the download. It is the new version 2.2.1, and now, documents that did not present any problem with the merge, are having the same issue. This is a simple file, nothing complex as the one I uploaded to you. How can I downgrade to a prior version of 2.2.0 because I can't work anymore with these documents. I am really worry about all this. Thanks
  10. Hi @NathanC, I already have the videos where I try to explain the issue. Just in the third one happens the crash and the fourth is how I did to avoid Publisher to crash. I also include the error reported by the system in a text file. I am sending the file "Catalogo General v02.afpub" used when the app crash, through dropbox link provided earlier. Other data are the same so there is no need to upload. First time creating a screen recording. 01 Screen Recording 2023-10-18 at 11.04.09.mov 02 Screen Recording 2023-10-18 at 11.40.17.mov 03 Screen Recording 2023-10-18 at 15.49.17.mov 04 Screen Recording 2023-10-18 at 16.03.02.mov 03.5 Screen with Error
  11. Hi @NathanC and @Hangman Well, it does not crash when I run on my wife's macbook pro either. I am will try to create a video to recreate the crash, and how did I made the changes in the document to avoid this problem. I will upload it in my next post. Thanks
  12. @NathanC Hi, I already upload both files to the link provided. And here is my update about the data merge manager bug. As you can see in the document already uploaded, the last two pages contains the same information, with the same data manager data. The difference is that the last data manager (page) is not enable the merge enabled option, so it doesn't do anything if generated the merge. In that way, I could generate a complete file without a crash. The problem with the section manager is there too, after generating the merge file it only gives two section manager instead all the section names already defined. Hope to hear your thoughts about this issue. Thanks
  13. @NathanC Well, I suppose there is no problem about information already in the files.... I will try this afternoon with my old iMac. I did a try in my wife's MacBook Pro and it worked, however, the merge file did not preserve the formatting, (that's new to me), and the section manager still doesn't work. However, the data merge worked just fine. So, with this experience I have my doubts if there is something wrong in my user data that with the new 2.2.0 version the app crash. The funny thing is that I did not have any issue, at all, before the 2.2.0 version. I will post later about my changes and the results using my iMac.
  14. @DWright The problem persist randomly. I can send you both files, and try to get images from before the merge and after the merge if the app does not crash. I reinstall macOS just in case, and still the same situation. It doesn't happen with other documents where I use merge manager. There is another difficulty within all this. When the merge successfully ends, the section from the master file are gone excepts for the first and last section that remains in the merge document, dividing the total pages by half, first half with the first section and the second half with the last section name. Greetings.
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