After a few clicks or adjustmens, when zooming, and today one time even right after the start, Affinity Photo causes my computer to hang completely. Mouse doesn’t react, neither does the keyboard. Screen is frozen.
I can only “hard-reset” my laptop by pressing and holding the ON/OFF key.
After a new start, Affinity Photo will fire up, but after a few mouseclicks the same thing. Slow reaction and then … nothing. I do hear the vent of my processor working harder, so Photo “does” something but I cannot see a result.
I've been working with A.Ph. for over a year but the problem exists for a few weeks now. It seemed to become bigger and bigger when I was learning and experimenting with layers and masks and yes, this makes a file much bigger but that shouldn’t cause that kind of huge problem.
After all I presume you do not develop your software on a multi-billion pound supercomputer.
I’m using
Windows 10 (with automatic updates),
Affinity Photo version (1.10.5.1342), de- and re-installed Photo about 3 times now but no change for the better.
Also de-installed Designer and Publisher
Specs of my laptop:
Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz
RAM 16,0 GB
Type systeem 64-bits OS, x64-processor
OS: Windows 10 Pro (Dutch)
Video cards:
* Intel(R) UHD graphics 630
* NVIDIA Quadro T1000
Setting Affinity Photo to work with the Intel graphics card or the T1000 had no effect.
Can you help me with this please?