[Crash on startup - 1.7.3.481]

So, the problem solved itself after i updated windows and affinity photo. thanks all

[Crash on startup - 1.7.3.481]

21 minutes ago, Patrick Connor said:

Please can you tell me if Affinity Photo version 1.7.3 has ever run correctly or has it crashed every time since it updated to 1.7.3?

I first got it at 1.7.2.471 a few days ago and it had this issue. I tried downloading again the next day and got 1.7.3; ran into the same crash.

Affinity Designer runs just fine.

 

[Crash on startup - 1.7.3.481]

5 hours ago, Callum said:

Please could you provide your crash dumps for this issue? They should be found at %AppData%\Affinity\Photo\1.0\CrashReports

The folder is empty. There are no crash dumps generated so far.

[Crash on startup - 1.7.3.481]

2 hours ago, Callum said:

Hi Chicane00,

Welcome to the forums

Please could you try opening the app with the CTRL key held down and when the reset menu appears click Select All then Clear to see if this solves your issue?

Thanks

C

Hi Callum,

 

Thank You for your response. Just did it and the results are the same . The app opens, but crashes and closes right after.

I'm not sure what to do now

[Crash on startup - 1.7.3.481]

Ok, I checked the event viewer and these are the recorded errors

[Crash on startup - 1.7.3.481]

Hello, I'm new to affinity Photo.

I can't even open the program on my computer and it does't generate any crash reports.

I even checked the crashreports folder like mentioned in some other threads, but the folder is empty.

Anyway, I'm trying to run Affinity photo V1.7.3.481 on a Dell XPS 13 9380 

Core i7-8565U

Windows 10 home V1809 build 17763.737.

Anyone had this issue before? I tried reinstalling, downloading again, running with nothing plugged in, restarting. Same results so far.