[Purchased, but can not run the program]

31 minutes ago, Alfred said:

It looks as though your download of the installer is faulty. Please refer to the post below:

 

I found this advice before and it was okay. I have uninstalled and installed many times.

[Purchased, but can not run the program]

This is the error when I try to repair the program

[Purchased, but can not run the program]

Just now, carl123 said:

Have you tried shutting down the Laptop, disconnecting the large monitor, then reinstalling just using the Laptop screen?

Also what version of Windows do you have?

Yes, I tried that when I first installed it. Windows 10 home version 1903

[Purchased, but can not run the program]

7 minutes ago, Dan C said:

I'm sorry to hear this hasn't helped.

Apologies, I could have been clearer here - Duet Display is a third party app that is known to cause issues with our application. Could you please check the following list and confirm if you have any of these apps installed?

 

I do not have any of the mentioned.

[Purchased, but can not run the program]

"are you running duet display" .... I have a large monitor plugged into my laptop. Is that what you mean?

[Purchased, but can not run the program]

36 minutes ago, Dan C said:

Thank you for trying that, it's likely to be one of the following:

Are you running Duet display?

Your graphics card drivers may be out of date, can you please make sure the latest drivers are installed through Device Manager, then restart the PC and try launching the software again.

We do offer this as a absolute last resort - after exhausting all possible options that a customer can safely follow we may offer a remote desktop solution, but we certainly don't advertise this due to the time and resources it can use. 

Still getting the white box. 

[Purchased, but can not run the program]

53 minutes ago, Dan C said:

Could you please try disabling bitdefender temporarily, then launch the application? It may be allowing the app to run, but blocking certain network traffic required to activate the app!

That did not work. I am still getting the blank white box. For science, I installed the program on my daughters computer. We both have bitdefender. I was able to install it on her device. This is so frustrating!

[Purchased, but can not run the program]

I have antivirus software. Bitdefender.  I think we explored that option and it looked like bitdefender was allowing it. 

[Purchased, but can not run the program]

I have downloaded the program. When I click on it to open it, I get a blank white box. My computer is only 3 years old. It meets the requirements listed on the website. Anyone else have this happen? I can not even get to the screen to enter my product code or anything. I double click the affinity icon and a white box appears, but it can't get past that.