prsdeb

I guess I'll try that. I don't use Designer that much which is why I'm so far behind on the updates. Thanks everyone!!

I've done it both ways in trying to get this to work. When I run the 1.10.6 file with the old version closed it goes through the motions like everything is fine and at the end I get the error message. So, I open Designer back up to see the version and it's still the old version. I'm wondering if I need to uninstall my current version and start fresh? I'm afraid to do this in case it won't load at all. At least now I'm able to use the program. I just wanted to keep it updated. Thank you again.

Hi Walt, Here are the screenshots of what's going on. Just an FYI, I downloaded the update for Affinity Photo and it updated just fine. That's why I'm confused as to why Designer is having issues. The "About version" image is what I see after it gives me the error message.

MikeTO......YES, I've done that (numerous times). I believe I said that in my post already. It won't load. I get an error message saying the newest version is already installed yet when I check the version on my copy of Designer it shows 1.9.1.979 so obviously it isn't the newest version. But thanks anyway.

I tried to search my problem but couldn't find anything. Couldn't figure out the best way to word it so maybe that's why. Anyway, my current version of Designer is 1.9.1.979. Of course, the screen pops up for me to download the latest version. I download it and it starts to load but then stops and says that the most current version is already loaded. Yet, when I check the "about" screen it shows 1.9.1.979. And every time I open the program it tells me there's an update. I've updated Affinity Photo more times than I can count and have updated Designer in the past (even though I'm currently way behind) so I can't imagine I'm doing something wrong. I thought about uninstalling it and reinstalling but I'm afraid it won't install. At least now I can use it as is but would like to get it up to date. Any suggestions? Thanks in advance.

Got it.....thank you Patrick

I just downloaded the trial version of Designer (windows). When I open it, it says I have 10 days left on the trial. Will the 90 days automatically come into play or is there something I need to do. I'm sure I won't need 90 days but would like more than the 10 that it's telling me. Thanks!

I have the free version also. Initially it worked. Then it didn't. Then just the HDR fx was highlighted with everything else greyed out. Yesterday, everything was available and working again.... I haven't done anything or made any changes to the program. Later in the day everything was greyed out again. ???? I posted about this a few days ago. Got a quick response from one of the moderators, answered their question and never heard from them again. Windows 10

Here are two screen shots to hopefully better explain what's going on. As you can see everything is greyed out with the exception of the HDR FX. The other screen shot is to show you how it was installed. Also wanted to mention that when I first purchased the program from your store on May 17,2019 I installed the NIK plug-in and everything worked. Then a few days later it was greyed out yet it showed that it was installed and working. Just updated my original program and there's no change. Same issue in the Beta program. Thanks!

Forgot to mention....I went to Preferences - Photoshop Plug ins and installed it from there if it makes a difference. Thank you again

The NIK plug in pack that I have contains around six different. Color fx, analog fx, define (noise reduction), silver fx (b/w set),etc. When I go to Filters menu at the bottom it shows NIK. But when I click on it the color fx ( for example) is there but greyed out. They're all there but all greyed out. I'm not at my computer so I'm trying to explain this from memory. I can get screen shots once I'm home to show you what I mean. Thanks Mark!

When I first bought the program I installed my NIK plug ins (free version) and they worked fine. Now in the Beta version of AP they install but when I chose NIk from the filter menu it opens but everything is greyed out. Tried removing and re- adding with no change. Windows 10 home version

Seems better. Thank you!

I double checked the Develop Assistant and the Raw Output Format is set to RGB (16-bit). I've never tried it set to 32-bit. Thank you for the responses. It's very much appreciated.