Richard Shaffer

I am not sure what changed. it was just before the release of pub on the 19th of June. I did what Stokerg informed me to do. nothing happened with his info. I had gone away for a few weeks before I was able to get back to the problem I was having. When I did try what was suggested, someone else got back to me who it seems that I confused. So I went back to what Stokerg suggested and made sure the program was uninstalled. The file was deleted and all was cleaned. I then went back and reinstalled a clean install.Please see the screenshot. Next I went in and renamed the file. I still have the same problem. Stokerg can go and check my account to see I own all programs. Thank You Richard

I do not think anyone is able to help me with this problem. This is not Beta software. Is there anyone who knows anything about these software. Does serif not have tech support to help with the programs that they developed. I am having problems with being able to use what I have purchased. Please have a Tech contact me. Thank You.

I own all the programs and now that I have uninstalled, I can not get to the place once I reinstall to put in the license. The programs will not load. I sent the screen shots. This is what happens!

I have tried all that you have ask me to do. I have gone so far as to remove all programs with an uninstaller program. No matter what I do, the programs will not run. they start up and then just become unresponsive. Here is two screen shots of what is happening. Sorry for the delay was away. Richard

I am having trouble with the install of all the software. When I install the Photo, Design, and the pub beta programs it will not work. I am using windows 10 pro. Have a MSI GE62 6QD Apache Pro I7, 16 Gig Memory. When I do open any of the programs They just open to a dark screen with a line box. When I click on the open box it states not responding. When open it fills the hole screen so I can not get a screen shot. Need some help to get programs back working. They all did work once.