Pam

Re: "I have seen multiple post about crashes with Metal enabled (for me, AP crashes very often with Metal enabled. Haven't had a crash with OpenGL. )" What is "Metal"?

I've been emailing Affinity and it seems that we are going in circles. I'm getting frustrated because the people who are supposed to be helping are not reading past email correspondence on the email thread, and then suggest things that have already been tried, sometimes 2 - 3 times. There's no reason in common for the crashes. I'm usually working on a new image. I cannot open Beta after it's downloaded. I see the pop-up logo image presented before Affinity opens, but it goes no further. I uninstalled the original version and downloaded a "new" Affinity Photo app from the mac store. Upon opening the first time, I held down CNRTL key to clear all. Sometimes it crashes with 10 min of being open, sometimes 90 minutes, sometimes 2-3 hours. PLEASE, Please, please... let's fix this with a new possible solution?

I use Affinity Photo on my Mac Laptop. The app has been "crashing", it shuts down with no warning & I lose everything. A message is later displayed asking if I want to open the recovery file. But the recovery file has not saved any of my work. I checked settings, it's set to save every 300 seconds. --- Needless to say, this is beyond frustrating! Please advise?