williamlzhao

February 19, 2019

Thank you!

February 19, 2019

Thank you!

February 15, 2019

Hi Jon,

I don't have a previous version of this file. I'm not sure what I did before the initial crash, but the only thing I altered on the master pages in this document was adding page numbers and then deleting them.

I believe the document was created 2/9 or 2/10 and I created it prior to updating to the most current version.

Thanks!

February 15, 2019

18 hours ago, Jon P said:

Hi william,

I've loaded the document here and scrolled through it without it crashing. I might be struggling to reproduce it since some of the resources are linked, so if possible can you embed all the links and re-attach it?

We do have an issue logged with quite resource heavy documents sometimes crashing when scrolled and this could be another variation of that, but it doesn't look as resource heavy as the other documents I reproduced that issue with.

Are you also able to attach any publisher crash reports here (~/Library/Logs/DiagnosticReports)?

Thanks

Hi Jon,

Thank you for looking into this! I've attached the file with the resources embedded as well as a couple of the crash reports I have received. I'm not entirely sure if the crashes are directly linked to scrolling itself, but it seems although the software crashes mainly when I scroll up towards the top more resource populated pages.

Thanks again!

Prospectus_Final_Rough_Draft.afpub

Affinity Publisher Beta_2019-02-13-102133_Bills-MacBook-Air.crash

Affinity Publisher Beta_2019-02-13-123348_Bills-MacBook-Air.crash

Affinity Publisher Beta_2019-02-13-123508_Bills-MacBook-Air.crash

Affinity Publisher Beta_2019-02-13-123538_Bills-MacBook-Air.crash