Siobhan

I own Affinity Designer and use it to create wedding stationery which I outsource to a local printshop for printing. I always convert the documents to a PDF before emailing to the printshop and have never had any problems before now. This is what is showing up on their end (on my end it is just a nice white border). I have ungrouped every single element in the file and converted them all to curves. I feel like I've tried everything and I'm not sure what to do next to ensure it shows up correctly and can be printed for my customer! * NOTE this is a screenshot that they sent me. I do my work on an iMac and it looks like they use Windows but like I said I've never had any issues in the past with them!*

I have created a document in Affinity Designer and sent it to a printing company who have replied and said it is not in the correct format. It is an A5 document and as per their guidelines I created a 3mm bleed. I have exported it (and clicked 'More' and 'Include Bleed) but when I export it as a PDF it has a white border around it. I have scoured these forums for answers, I have tried exporting it about 10 times now using different settings- with and without printers markers, as a preset 'PDF for print' to name a few. I even created a slightly larger document (a few cm bigger than A5) to see if that worked! I just need the background colour to go all the way to the edge of the PDF and not have a white border! The company won't print it until I send it without this so I need to sort this out as soon as I can! :o