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xarthangrol

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  1. Indeed they do need it (we agree on something at last ) for the purposes of verifying identification for purchasing, but there's no need to keep it. I suppose an e-mail address and/or an order number would be enough. The e-mail address or order number would be the primary key in a customers database. There's no need to keep full names and addresses online at all. An e-mail probably would be necessary to notify users of actions on their accounts and serve as a means to recover account access to download a product again if required.
  2. Not really. You are focussed on the website policy, but I am focussed on the product EULA, which has already been established to be a separate thing. A website privacy policy does not apply to software use, unless the software is part of the website, such as online services. If you have read the website privacy policy from the top, you would have seen that it states that we are bound to the privacy policy 'while using the Affinity website', which clearly means that we are not bound to it when not using the website. As soon as we close the browser and terminate the connection with the website, the privacy policy ceases to apply.
  3. I'm asking about the product EULA (section 16) not the website policy, which are separate things. Perhaps the wording, 'and affiliates', in section 16 is not required as it implies that 3rd parties have access to data that the user provides. However, it seems to be that section 16 is not about software data but ANY information that is given by the user to Serif for product support and services purposes. I'm guessing that could be information like: account number installation IDs if Serif still uses them recordings of telephone support e-mails between users and support agents chat messages transcripts any hardware information given references to software that may be given during troubleshooting system logs everything
  4. Patrick's replies have given me confidence to strongly consider Affinity Photo in the very near future. I bought many versions of the '... Plus' range of software many years ago, so I look forward to rejoining with Affinity. Back to the topic. The thing that concerns me the most about privacy policies is non-disclosure of exactly which entities/affiliates/partners/third parties have access to data, and what their policies are. By the time data has been shared with third parties that then share it with their third parties, data ends up all over the place with no end-user control. I am sure that Serif would have contracts or a code of practice in place to ensure that any affiliates do not retain the data they have access to. Still, it would be useful to know who/what they are. The issue I have is not what information I knowingly give away, but what is unknowingly taken, which is why I asked to know exactly what is collected. Perhaps a precise list of data collected could be included in the licence.
  5. Which is why I suggested tidying up the policy because the top line states, 'Welcome to Affinity from Serif. Please read this Privacy Policy carefully as you agree to be bound by it while using the Affinity website.' (my bold emphasis), which is why I mentioned that if I am using an Affinity application and not using the website at the same time, the policy would not apply because there would be no '[...] while using the Affinity website' in action. So, by not using the website while using an Affinity app, I would not be bound to the policy.
  6. Okay. So, I was right about it being for the website and not the apps? Thank you for the link to the product EULA. I couldn't find it before.
  7. Fantastic! Thank you Patrick. Nicely explained. Maybe the Serif legal team could tidy up that privacy policy to make it completely clear from the beginning or have separate ones for the website and apps. Thanks again.
  8. Being spied on is a concern on the internet in general, but I trust Serif enough not to stoop to that level, but not knowing exactly what is being collected from my computer without showing me is a concern. I come from a time when if companies wanted information, they asked for it, not just assumed consent because I bought their product. Some people might say I'm being over the top, but I have been a victim of credit card fraud, and my wife's name was used to set up a mobile phone account. I am perhaps more cautious about where my info is and what happens to it. I can tell you, it is not nice finding out someone spend over £3k on my card on medical supplies in New York! Sure, internet banking was quite new back then (Egg Bank), and getting a bailiff letter was equally disturbing. The experiences have made me weary about vague use of language and non disclosure of where my details go.
  9. Oh, that's a good idea. I suppose I could sandbox it or block it via firewall. Thank you.
  10. Okay, so reading the first line after the headings, it is actually clearer. Here it is: 'Welcome to Affinity from Serif. Please read this Privacy Policy carefully as you agree to be bound by it while using the Affinity website.' (my bold emphasis) So, that means (probably also legally) that if I am using an app but NOT using the Affinity website, none of the policy applies. I selected a part near the top because I read from the top to the bottom. But on the previous occasion I didn't read from the very top.
  11. Hello RCR, Thank you for your reply. The 'lead-in' / preamble or whatever it is contains the sentence I quoted in my post. Here it is again: This Privacy Policy, together with our Terms and Conditions, and any documents it references, set out the basis on which any Personal Data (as defined below) or which you provide to us will be processed by us as a result of using or interacting with the Affinity website [...] It does not mention in that section of the policy the software apps, only interaction with the Affinity website, so it would not be unreasonable to not read it all as it is not explicitly stated as being a software app policy. Also, the 'Applications' section could pertain to any apps on the website (payment apps, forum apps, etc), not the actual software apps. Stand-alone software apps and websites are different things and should be treated separately. I think the software app EULA would be more appropriate, but I haven't found it on the website.
  12. Okay. Thank you for replying. I avoid the Microsoft store. The privacy policy at the bottom of the forum is for the website not the actual product: This Privacy Policy, together with our Terms and Conditions, and any documents it references, set out the basis on which any Personal Data (as defined below) or which you provide to us will be processed by us as a result of using or interacting with the Affinity website [...] EDIT: I found the section on applications further down the page, so the lead-in to the privacy policy is inaccurate as it clearly states that it applies to use of the website with no mention of the software applications. It looks like the programs do connect to the internet
  13. xarthangrol

    Moving from Windows 7 to Windows 10

    There seems to be a lot of misinformation about this from people on Youtube. They make it sound like the licence is forever and includes all future updates. It's good to know that it is for updates only and not upgrades to major releases.
  14. Hello folks, I'm thinking of buying Affinity Photo for Desktop (Windows), but I'd like to know if the program attempts to collect and/or send any data from users' computers. In these dark days of implied consent and telemetry as excuses to collect data I'd rather know before buying whether or not it does, and if it does, exactly what it does. Thanks.
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