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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

3,058 topics in this forum

  1. Edit tools

    By Dawn D,
    • 1 reply
    • 183 views

  2. Somehow ended up with MacOS version

    By LCalvert,
    • 1 reply
    • 141 views

  3. How to buy before my ipad arrives

    By Waterproof,
    • 1 reply
    • 127 views

  4. trying to locate my product key...

    By p enns,
    • 1 reply
    • 755 views

  5. Location Use

    By CJN,
    • 1 reply
    • 137 views

  6. Bezahlung

    By Frank Torsten,
    • 1 reply
    • 521 views

  7. Latest offer on iPad apps

    By AiDon,
    • 1 reply
    • 158 views

  8. Regarding Duplicity Product

    By Jatin,
    • 1 reply
    • 144 views

  9. No puedo comprar el Affinity Designer ¿qué puedo hacer?

    By SAUL 61,
    • 1 reply
    • 162 views

  10. Help with my account.

    By Rager87,
    • 1 reply
    • 152 views

  11. ¿Como obtener clave de producto si compre Photo y designer en la tienda de microsoft? How to get product key if I buy Photo and designer in the microsoft store?

    By cardb,
    • 1 reply
    • 988 views

  12. Account Transfer

    By Hands-On,
    • 1 reply
    • 268 views

  13. Cancelling a trail

    By Chris1239847493,
    • 1 reply
    • 451 views

  14. Affinity

    By Fabio_Canella,
    • 1 reply
    • 256 views

  15. unable to validate product

    By tyler k,
    • 1 reply
    • 261 views

  16. No me deja validar la clave de producto (Prueba gratuita) ¿Que puedo hacer?

    By Esteban zantana,
    • 1 reply
    • 283 views

  17. Compra no reflejada en mi cuenta. Qué hago?

    By Rafael Serra Simal,
    • 1 reply
    • 241 views

  18. same license for macintoch and windows?

    By Etiève,
    • 1 reply
    • 193 views

  19. Email forgotten

    By sock_og,
    • 1 reply
    • 164 views

  20. Your payment has been declined by your payment provider. Please change your payment method and try again.

    By Touhidul,
    • 1 reply
    • 210 views

  21. How to cancel Photo order

    By Brian Mc,
    • 1 reply
    • 204 views

  22. Affinity Photo Validation

    By Jay C,
    • 1 reply
    • 167 views

  23. Cancel my free trial

    By deannm,
    • 1 reply
    • 2.3k views

  24. Lost Unlock Key

    By Kapdani,
    • 1 reply
    • 334 views

  25. purchase problem: Do affinity products only buy once time then free update all later

    By KT1,
    • 1 reply
    • 203 views
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