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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

3,053 topics in this forum

  1. Pages missing Affinity Photo Workbook

    By patrickofoz,
    • 2 replies
    • 587 views

  2. Third Party Data Transmission

    By ce10,
    • 2 replies
    • 424 views

  3. WebPlus

    By Benno,
    • 1 reply
    • 762 views

  4. download

    By peterwb,
    • 1 reply
    • 362 views

  5. upgraded to Catalina - "no purchases", lost Affinity apps!

    By tariq,
    • 7 replies
    • 1.1k views

  6. Frankentoon Neptune Illustration Kit; Missing Color Palettes

    By uncivilized,
    • 8 replies
    • 1.1k views

  7. Ordering with zero VAT?

    By cocoazenith,
    • 2 replies
    • 672 views

  8. Best way to purchase?

    By superb,
    • 1 reply
    • 602 views

  9. Designer Download Error

    By BobNauj,   
    • 12 replies
    • 893 views

  10. Same user Windows 10 account for 2 computers

    By 1+2=3,
    • 2 replies
    • 647 views

  11. No workbook just t shirt

    By Lorrinn,
    • 1 reply
    • 328 views

  12. i feel ripped off

    By sfb,
    • 1 reply
    • 452 views

  13. Sale today?

    By gordoshootsraw,
    • 1 reply
    • 366 views

  14. Update Unavailable With This Apple ID

    By BlakeH,   
    • 4 replies
    • 797 views

  15. [Forum] Link to last post should go directly to the last post rather than the top of the thread that post is in.

    By GarryP,   
    • 3 replies
    • 792 views

  16. Updating of Affinity Products delayed between purchasing in Affinty Store and Appstore

    By brama,   
    • 2 replies
    • 402 views

  17. Did not receive Affinity Photo workbook

    By palerider29,
    • 1 reply
    • 393 views

  18. Transfer licence from Mac to PC: is it possible?

    By Anila,
    • 1 reply
    • 423 views

  19. Affinity Publisher product key

    By lenin1,
    • 5 replies
    • 2k views

  20. email address for trial/purchase not recognised

    By Mr Lucky,
    • 1 reply
    • 387 views

  21. [Forum] This new „tooltip“ is driving me crazy! 1 2

    By mac_heibu,
    • 30 replies
    • 3.4k views

  22. [Forum] Why do I keep getting told about cookies?

    By GarryP,   
    • 8 replies
    • 1.1k views

  23. Account Access

    By Hilary I,
    • 1 reply
    • 427 views

  24. Affinity designer Product key missing

    By guy.fauquembergue,   
    • 3 replies
    • 928 views

  25. unable to automatically update my Affinity Designer....

    By amann729,
    • 2 replies
    • 382 views
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