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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

3,058 topics in this forum

  1. Wrong Product Order

    By maliboo2k4,
    • 1 reply
    • 331 views

  2. buy a 'present'

    By tersmuse,
    • 4 replies
    • 729 views

  3. Recommendation on shipping cost display

    By KarinvdB,
    • 0 replies
    • 327 views

  4. Move Single Licenses to VPP

    By Milla,
    • 1 reply
    • 378 views

  5. Move license to new PC - transition usage

    By MarkXKR,
    • 2 replies
    • 629 views

  6. (Additional) personal license at work

    By m6g5r,
    • 2 replies
    • 1.1k views

  7. Forum update 1 2

    By Guest,
    • 26 replies
    • 3.8k views

  8. Can't find my license

    By amber monkey,
    • 2 replies
    • 979 views

  9. I can't find my Affinity Account

    By KingCereal,
    • 1 reply
    • 705 views

  10. Purchasing on iOS works to with macOS?

    By mar846,   
    • 1 reply
    • 321 views

  11. Forum Logo

    By Aaron Martin,
    • 2 replies
    • 513 views

  12. Buying SW for all platforms at once?

    By ch.t,
    • 1 reply
    • 728 views

  13. Change to go on other computer ?

    By Pereaux,   
    • 1 reply
    • 619 views

  14. Switching from PC to Mac

    By RuneA,
    • 1 reply
    • 416 views

  15. Move license to another Mac

    By Nrsantos,
    • 5 replies
    • 985 views

  16. Bundle License

    By djogon,
    • 1 reply
    • 543 views

  17. Publisher from Mac App Store

    By Remy Konings,   
    • 2 replies
    • 548 views

  18. Why do I sometimes get “attacked” by the Forum website?

    By GarryP,   
    • 19 replies
    • 2.1k views

  19. Should the forum website allow embedded instagram images?

    By GarryP,   
    • 2 replies
    • 474 views

  20. replacement for WebPlus X8

    By Guest,
    • 3 replies
    • 953 views

  21. I cannot reply to a post ?????

    By 3drenderingservices.co.uk,
    • 4 replies
    • 752 views

  22. Forum text editor moves text cursor by itself

    By GarryP,   
    • 2 replies
    • 832 views

  23. Photo Workbook & Teeshirt Order

    By didymus7,
    • 4 replies
    • 670 views

  24. Product key is lost and not shown in account

    By M de Vries,
    • 2 replies
    • 659 views

  25. Can't update Photo or Designer

    By tpietri,
    • 5 replies
    • 729 views
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