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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

3,055 topics in this forum

  1. Changing PCs

    By Mark Woodward,
    • 2 replies
    • 642 views

  2. Transfer affinity license from iOS to windows operating system

    By Photosbyduenas,
    • 3 replies
    • 953 views

  3. Book order

    By Andrew Barrett,
    • 2 replies
    • 444 views

  4. License Management

    By ggoldammer,
    • 8 replies
    • 1.5k views

  5. Reinstalling Affinity after it was erased on MacOS

    By Pavel Lelyukh,   
    • 2 replies
    • 687 views

  6. Use an affinity license purchased for Win10 on other Windows OS

    By Camillo66,   
    • 5 replies
    • 864 views

  7. Affinity Design

    By John Hall,
    • 1 reply
    • 426 views

  8. download AP

    By benrymnd,
    • 6 replies
    • 710 views

  9. Exchanging Windows version for Mac

    By dcrosby,
    • 2 replies
    • 516 views

  10. Profile picture

    By hannabygrace,
    • 6 replies
    • 1.4k views

  11. Moving Microsoft Store License account

    By Ivano,
    • 1 reply
    • 476 views

  12. Affinity license/product key

    By vermount94,
    • 4 replies
    • 657 views

  13. Credit Card Does Not Go Trough

    By UCICU2,
    • 6 replies
    • 1.6k views

  14. Purchase Is Not Displayed Under Downloads. | Did Not Receive A Receipt

    By Abhishek Sh,   
    • 4 replies
    • 361 views

  15. Wrong purchase

    By mertyz,
    • 3 replies
    • 572 views

  16. Purchase of programs in the Windows Store - connection of the license with the Affinity account

    By Xvaromp,
    • 1 reply
    • 374 views

  17. Purchase by mistake

    By Dmitriys_007,
    • 2 replies
    • 396 views

  18. Affinity photo: How long dose a license last?

    By Foddo,
    • 2 replies
    • 1.1k views

  19. Remove old Affinity Publisher Public Beta Entrys from "Downloads and Keys" Section.

    By TGrelka,
    • 2 replies
    • 358 views

  20. VAT charged incorrectly

    By waaf,
    • 1 reply
    • 611 views

  21. Estimate Book Delivery

    By JoseBR,
    • 2 replies
    • 527 views

  22. No product key for my purchase of Affinity Photo

    By Andrew Yasynovy,
    • 13 replies
    • 1.8k views

  23. Change trial to licensed product - where to enter product key

    By keena,
    • 5 replies
    • 2.2k views

  24. Need help in finding my product key

    By Paul Rozario,   
    • 6 replies
    • 1.9k views

  25. Buy without access to software

    By Joan Gabriel,
    • 1 reply
    • 357 views
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