Jump to content
You must now use your email address to sign in [click for more info] ×

Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

Read this before posting

We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

3,053 topics in this forum

  1. Payment method declined, still hasn't been corrected on bank statement.

    By Will Spada,
    • 2 replies
    • 635 views

  2. My account doesn't exist anymore

    By sofa58,
    • 1 reply
    • 330 views

  3. How do I remove a topic I was following that I no longer have permission to access from showing up in my stream?

    By R C-R,
    • 7 replies
    • 512 views

  4. Clearing duplicate download orders

    By Bobi,
    • 1 reply
    • 233 views

  5. Herr

    By Hartwig,
    • 1 reply
    • 303 views

  6. Free trial

    By Joel Katsuda,
    • 1 reply
    • 232 views

  7. Switching Windows to Mac

    By Robsch,   
    • 1 reply
    • 432 views

  8. downgrade to 1.73 ?????

    Topic was moved to forum Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)

  9. Charged twice, order doesn't appear on my account

    By Volcanic,
    • 1 reply
    • 309 views

  10. Payment method declined yet transaction has gone through

    By Emeily,
    • 1 reply
    • 359 views

  11. Update doesn't show

    By jmcbade,   
    • 3 replies
    • 508 views

  12. Can we pull back down our website?

    By Parish Secretary,
    • 1 reply
    • 320 views

  13. App Store wont let me reinstall Designer or Photo

    By John cooper,   
    • 2 replies
    • 549 views

  14. cannot update Publisher 1.8

    By troubled,
    • 1 reply
    • 298 views

  15. Updating with device licenses

    By Anderson Photo,
    • 2 replies
    • 451 views

  16. Question about Affinity Photo Software Price

    By naufalrasli,
    • 2 replies
    • 409 views

  17. Update 1.8 from the App Store not working

    By Alirat,   
    • 4 replies
    • 618 views

  18. Instructions for update

    By DRM,   
    • 4 replies
    • 636 views

  19. 1.8 Update for Mac

    By Louise Lemieux Berube,
    • 18 replies
    • 1.2k views

  20. Affinity Designer on iPad and Mac

    By Rushikesh Jaju,
    • 1 reply
    • 266 views

  21. product key

    By mick560,
    • 1 reply
    • 292 views

  22. Emma Steinel

    By Emma S.,
    • 2 replies
    • 342 views

  23. Is Affinity 1.8 Free?

    By misstheresa2009,   
    • 7 replies
    • 1.3k views

  24. Mixed suite, how/when to get out (split)

    By Johannes,
    • 4 replies
    • 907 views

  25. Publisher from Affinity directly and ADe and APh from Mac App Store (split)

    By jkfrench,
    • 1 reply
    • 337 views
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.

 Accept Cookies  Reject Cookies