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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

3,051 topics in this forum

  1. V2 and Future

    By Kev I,
    • 5 replies
    • 482 views

  2. If I buy just one program to start out, can I upgrade at a later date?

    By PoompkinSpoice,
    • 1 reply
    • 436 views

  3. Product key help

    By byron37,
    • 6 replies
    • 521 views

  4. Trial not working

    By EowynCarter,
    • 3 replies
    • 412 views

  5. Penalty points

    By jackamus,
    • 3 replies
    • 390 views

  6. All Affinity Apps crashing on iPad Pro

    By Shikkitta,
    • 1 reply
    • 503 views

  7. I can't write a post

    By jurand,
    • 8 replies
    • 439 views

  8. Customer support

    By David Rich,
    • 3 replies
    • 325 views

  9. Universal License but won't update Designer & Publisher to 2.2

    By zoezahn,
    • 2 replies
    • 304 views

  10. Affinity V1 vs V2

    By Ribeiro,
    • 8 replies
    • 625 views

  11. Problem verifying billing

    By kahill1918,
    • 1 reply
    • 285 views

  12. Universal License

    By Mick Knight,
    • 2 replies
    • 855 views

  13. Invalid Email address and/or Product Key

    By IainLC,
    • 1 reply
    • 320 views

  14. download webplusx5 y webplusx7

    By Catalina Jara,
    • 1 reply
    • 239 views

  15. cancel subscription

    By Tony Jennette,
    • 2 replies
    • 393 views

  16. V2 Universal Licences & family members (Mac)

    By Guy Beckett,
    • 4 replies
    • 473 views

  17. Issue with page setup

    Topic was moved to forum Affinity on Desktop Questions (macOS and Windows)

  18. Can I transfer my affinity account to someone else?

    By GDCo,
    • 1 reply
    • 335 views

  19. Log-In problems after Upgrading on Windows 11

    By Ja_puettmann,
    • 1 reply
    • 265 views

  20. DrawPlus x5 Install Key not recognized

    By Paganforge,
    • 1 reply
    • 329 views

  21. Never received credentials for activation

    By Luigi Casaretto,
    • 2 replies
    • 328 views

  22. Download page for V2 univeral license and apps cannot be reached

    By filoplume,
    • 10 replies
    • 468 views

  23. Upgrade Only Affinity Photo 1 to Affinity Photo 2

    By DonC123,
    • 3 replies
    • 609 views

  24. two computers, one account

    By Wayne Crofford,
    • 1 reply
    • 301 views

  25. Download Affinity on a new computer

    By Bluexkin,
    • 3 replies
    • 518 views
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