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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

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3,058 topics in this forum

  1. I used a Affinity Photo key on one PC but i'd like to switch it to another computer.

    By Fhù,
    • 15 replies
    • 2.9k views

  2. Half price offer?

    By Purely Personal,
    • 20 replies
    • 2.9k views

  3. 90-day trial key expired after 1st run?

    By high key,
    • 13 replies
    • 2.9k views

  4. Card charged but no licenses 1 2

    By DGee,
    • 34 replies
    • 2.8k views

  5. Reverting Back to a previous version of program

    By Opus,
    • 7 replies
    • 2.8k views

  6. How install textures and fonts

    By Mehrezero,
    • 24 replies
    • 2.8k views

  7. About COVID 19 offer

    By Pékélé,
    • 19 replies
    • 2.8k views

  8. Restoring sales to Russian customers

    By mcdebugger,
    • 21 replies
    • 2.7k views

  9. your payment has been declined by your payment provider, please try another method

    By chocolizard,
    • 19 replies
    • 2.7k views

  10. Pricing

    By eWolf,
    • 7 replies
    • 2.7k views

  11. Install Affinity Photo on Desktop and Laptop

    By anthony trujillo,
    • 6 replies
    • 2.7k views

  12. Affinity Designer for iPad discount error?

    By Delman,   
    • 6 replies
    • 2.7k views

  13. INSTALLING AFFINITY TO NEW LAPTOP

    By jaxid,
    • 6 replies
    • 2.7k views

  14. Cancel software for refund?

    By abcd,
    • 17 replies
    • 2.6k views

  15. Will there be another sale this year

    By StrohUnderdog,   
    • 3 replies
    • 2.6k views

  16. New laptop and setup

    By mariopasqui,
    • 7 replies
    • 2.6k views

  17. Household same license 1 2

    By dronecrasher,
    • 25 replies
    • 2.6k views

  18. paypal not working.

    By LuisLucas,   
    • 11 replies
    • 2.6k views

  19. buy software from reseller 3rd party

    By sodiqia,   
    • 7 replies
    • 2.6k views

  20. The survey - NO subscription

    By nickbatz,
    • 14 replies
    • 2.6k views

  21. Registration and Windows 10 App

    By RayFortMill,   
    • 7 replies
    • 2.6k views

  22. Payment Issue

    By EMcB,
    • 8 replies
    • 2.6k views

  23. 90 day trial licence cannot be activated

    By matthiasbasler,   
    • 13 replies
    • 2.5k views

  24. My Affinity Photo Key

    By RRR88,
    • 15 replies
    • 2.5k views

  25. When I go to Affinity Designer -> Help -> Account -> Already registered? Sign in now!, I get a message that something went wrong during registration or sign-in

    By Stellaris,   
    • 21 replies
    • 2.5k views
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