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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

3,057 topics in this forum

  1. Contact Us

    By Patrick Connor,
    • 0 replies
    • 15k views

  2. OS Licensing and allowable number of installations and other FAQs (read before posting)

    By Patrick Connor,   
    • 0 replies
    • 15.4k views

  3. Questions on Canva acquiring Affinity 1 2 3 4 7

    By kaffeeundsalz,
    • 171 replies
    • 11.5k views

  4. My Adobe resignation. Anyone else packed it in with them? 1 2 3 4 7

    By Stephen_H,   
    • 161 replies
    • 30k views

  5. How to change profile picture on Affinity forum? 1 2 3 4 5

    By Barni M.,
    • 117 replies
    • 25.3k views

  6. Affinity affiliate scheme 1 2 3 4 5

    By robcubbon,   
    • 104 replies
    • 36.1k views

  7. Will be a free update from 1.9 to 2.0? 1 2 3 4

    By Eloy González,   
    • 84 replies
    • 17.2k views

  8. Publisher Workbook not received 1 2 3 4

    By Actaeon,
    • 82 replies
    • 12.5k views

  9. Forum Security Alert: Important Information for All Forum Users 1 2 3 4

    By Patrick Connor,
    • 82 replies
    • 19.4k views

  10. No extra discount for existing users (split) 1 2 3 4

    By monzo,
    • 78 replies
    • 7.2k views

  11. Refusal of payment 1 2 3

    By GrahamMYC,
    • 72 replies
    • 5.9k views

  12. Can't register my Affinity products 1 2 3

    By ShanHaq,
    • 67 replies
    • 8.5k views

  13. Failed Transactions But Credit Card Got Charged 1 2 3

    By seven21,
    • 51 replies
    • 4.4k views

  14. Unable to Register Affinity Photo 1 2

    By LFace,
    • 48 replies
    • 11.3k views

  15. Old users = new users? 1 2

    By Florin Iaru,
    • 45 replies
    • 3.6k views

  16. where the 50% off go :( 1 2

    By elcarohw,
    • 43 replies
    • 18.5k views

  17. How many computers to install Affinity Designer 1 2

    By misstheresa2009,
    • 42 replies
    • 58.2k views

  18. 1.8 Setup Failed - Windows 10 - Photo & Publisher 1 2

    By MarkXKR,   
    • 37 replies
    • 5.6k views

  19. WOW new your subscription price like "adobe" based on 2.0 . . . 1 2

    By DrZigZag,
    • 37 replies
    • 3.3k views

  20. Can't register Affin designer after purchasing from Microsoft store. 1 2

    By mick560,
    • 35 replies
    • 3.3k views

  21. Registering the 4 bonuses 1 2

    By François Tiano,
    • 34 replies
    • 2.1k views

  22. Card charged but no licenses 1 2

    By DGee,
    • 34 replies
    • 2.8k views

  23. Unable to download previously purchased V1 apps from Mac App Store 1 2

    By pharmerpk,
    • 33 replies
    • 1.9k views

  24. Affinity V2 – Universal Licence – differences between Stores? 1 2

    By rob66,
    • 32 replies
    • 6.7k views

  25. (Split) Discussion thread for "Affinity releases on each platform by store" 1 2

    By R C-R,
    • 31 replies
    • 6.6k views
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